SPAM FILTERS

Many email systems use spam filters to block email from unknown senders. Most ISPs, will place email that it suspects as being spam in a special spam folder. Moving the email from the spam folder to your inbox will often set the spam filter to allow future emails from that address to go directly to your inbox. Adding the sender's email address to your Address List will often solve the problem as well. Another common procedure is to open the email from your spam folder (Sometimes call Screened Mail) and then select a button named "This is not Spam". Other systems are a bit more complicated. Below is a list of the ISPs that we know of that may treat our email as spam and how to fix the problem. We will add others as we become aware of them. If you do not receive an email with login instructions within 24 hours after registering, please let us know via the Contact Us section.

For those users that know how to manually set your spam settings, you will need to receive email from:



To request a new Welcome message with login instructions, use the Contact Us section of our web site.



AOL
Check your Spam folder for our Welcome message. If it is there, add the three email addresses listed above to your address book. This will prevent future emails from aatriptrade.com from going to the spam folder. For more detailed info, see http://postmaster.aol.com/. Details to access our web site are contained in the Welcome message.

YAHOO
Check your Spam folder for our Welcome message. If it is there, open it from the Spam folder, then click the Not Spam button. You may need to do this a few times before the Yahoo SpamGuard has been trained to accept our email but tests have shown that you will probably only have to do it once for each of our 3 email addresses. Details to access our web site are contained in the Welcome message.

COMCAST
Log into Comcast Webmail and check your "Screened Mail" folder for our Welcome message. If it is there, open it and then click the "This is not spam button". You may need to do the same to the first Alert message that you get from our site. Details to access our web site are contained in the Welcome message.

HOTMAIL
If you're using MSN Hotmail:
1. Click Options.
2. On the left side of the page, click Mail, and then click Junk E-Mail Protection.
3. Click Safe List.
4. Type aatriptrade.com and then click Add.

If you're using Windows Live Hotmail:
1. Click Options.
2. Click Allowed and Blocked Senders under Junk e-mail
3. Click Allowed senders.
4. Type aatriptrade.com and then click Add to List.

SBCGLOBAL
1. Log on to your SBC Global web e-mail account and click to go to your "Options".
2. In the "Management" section, click on "Filters".
3. Click the "Add" button. That will take you to the "Add Message Filter" page.
4. On the "Add Filter" page, enter "AATT" (without the quotes) in the box where it says "Filter Name".
5. In the box next to where it says "From header: contains" enter "aatriptrade.com" (without the quotes)
6. DO NOT check the "match case" box. Leave it unchecked.
7. In the next section, under the word "Then", where it says "Move message to:" select "Inbox".
8. Then click the "Add Filter" button.
9. Click "Mail" to take you back to your Mail page.

NOTE: Even though you might check your e-mail using an e-mail program, and not online, the filters that you set up online using the SBC Global website will apply to ALL the mail you receive at your "sbcglobal.net" address.